Refund Policy
The short version. RoSandbox is a digital subscription that is delivered the moment you pay, so payments are non-refundable. You can cancel whenever you like and keep your access until the period you already paid for runs out. Try it with our free trial before you buy.
On this page
1. All sales are final
RoSandbox access is a digital product. Your access is granted as soon as your payment goes through, and from that moment the tools, panels and sandbox experiences are yours to use for the whole period you paid for. Because there is nothing to return and the product cannot be un-delivered, we do not offer refunds — not for a period already started, not for unused days, and not for changing your mind.
This applies the same way to every payment method we accept, whether you paid by card through our checkout provider or arranged another method with our team.
2. Try before you buy
We would rather you knew what you were buying than asked for your money back afterwards, so every new member can request a free trial before paying anything. Open a ticket in our Discord and ask for one. The trial gives you the same access as a paid subscription for a limited time, so you can test the games, the panels and the tools on your own machine first.
If something is unclear before you buy, ask us in Discord. We answer pre-purchase questions gladly.
3. The only exceptions
There are two situations where we will always put things right, because they are our problem rather than a change of mind:
- You were charged twice. A duplicate or accidental double charge for the same period is refunded in full.
- You paid but never received access. If a payment went through and we were unable to give you the access it was for, we will either fix the access or refund that payment.
Contact us within 14 days of the charge with your payment details and your Discord username and we will sort it out. Outside these two cases, no refund is owed and none will be issued.
4. Cancelling
- You can cancel at any time through the provider you paid with, or by asking us in Discord.
- Cancelling stops the next renewal. It does not end your current period and it does not trigger a refund.
- You keep full access until the period you already paid for ends, then it simply stops renewing.
- Cancelling early does not shorten your access, so there is no reason to wait until the last day.
5. EU and UK buyers
If you are a consumer in the EU or the UK, you normally have 14 days to withdraw from an online purchase. That right does not apply to digital content that has already been delivered with your agreement.
By buying RoSandbox access, you ask us to give you access immediately and you acknowledge that you therefore lose your right to withdraw once your access has been granted. Nothing in this policy takes away any statutory right you have that cannot be waived, including your rights if the service is faulty or is not what we described.
6. Chargebacks
If something has gone wrong with your payment, talk to us first — the exceptions above exist precisely so you do not have to fight your bank about it.
Opening a chargeback or payment dispute instead of contacting us is treated as a request to end your access. When one is opened, your access is removed, any linked accounts are disconnected, and the Discord account involved is blocked from buying again. We will respond to the dispute with our records of the access that was delivered.
7. The rest of the terms
This policy forms part of our Terms of Service. Prices, billing periods, free trial eligibility and what happens if access is removed for breaking the rules are covered there. Access removed for breaking our rules is not refunded.
If this policy changes, the date at the top is updated and the change is announced in our Discord. The policy that applies to a purchase is the one published when you paid.
8. Contact
Refund and billing questions: rosandbox.gg@gmail.com, or open a ticket in the RoSandbox Discord. Include your Discord username and the date and amount of the payment so we can find it.